Milo Dixon joined Quest Network Services in 2024, bringing a background in operations, training, client support, and business process improvement. As Business Process Analyst, Milo works on improving the systems and workflows that support Quest’s daily operations, including documentation, billing processes, reporting, client onboarding, and internal communication.

 

At Quest, Milo has worked across Microsoft 365, SharePoint, QuickBooks, Power BI, and other business tools to organize company information, improve process visibility, and reduce repetitive manual work. His experience in HR, training, onboarding, and client relationship management gives him a practical, people-focused approach to problem solving.

 

Milo also helps bridge the gap between technical teams and non-technical clients by translating IT, cybersecurity, and managed service concepts into clear, useful language. His focus is on making Quest’s internal processes easier to manage, easier to understand, and better connected across the team.